Grievance Redressal

Grievance Redressal

CreditAccess Grameen Limited has established a robust grievance redressal mechanism to systematically monitor its operations in all its areas. We have set-up a dedicated Toll Free helpline number, i.e. 1800 425 0205, to address any grievances / queries/ requests raised by our members. The helpline number is managed by a dedicated officer who is part of the Grievance Redressal Cell (GRC), which is based at our Head Office in Bangalore.

Apart from our Toll Free number, we have established various other ways through which complaints can be registered. We have formulated a very detailed and clear Customer Grievance Redressal Policy to manage the grievance redressal process, which clearly establishes the different mechanisms of grievance redressal like channels for receiving complaints – complaint boxes, toll free number, outbound mail, e-mail id etc.; redressal process; escalation process etc. and also clearly defines responsibilities and timelines for the resolution of grievances, requests or queries. CreditAccess Grameen’s Grievance Redressal Cell has also established out-bound calling facility to pro-actively reach out to clients to check their satisfaction level and if they have any requests, complaints or suggestions.

For any kind of grievances / queries/ requests, you may also contact,

CreditAccess Grameen Limited (formerly known as Grameen Koota Financial Services Pvt. Ltd.)
No.49, 46th Cross, 8th Block, Jayanagr, Bangalore-560071
Grievance Redressal Officer : Mr. Nagananda Kumar K N

Email: 
yourvoice@grameenkoota.org

Toll Free Number : 1800 425 0205

If a customer is not satisfied with the resolution of the complaint, they may escalate the issue to Microfinance Information Network (MFIN) Toll Free number – 18002700317

If the complaint / dispute is not redressed within a period of one month, the customer may appeal to the Officer-in-Charge of the Regional Office of DNBS of RBI as per contact details given below:

Officer-in-Charge

Reserve Bank of India (RBI)
Department of Non-banking Supervision (DNBS)10/3/8,
Nrupathanga Road,
Bangalore-560001